Production & Shipping Time
- Creation Time: Typically 1-2 weeks.
- Shipping Time: Usually 3-7 days via FedEx/DHL.
- Estimated Delivery: Most orders arrive within 14-21 days after purchase. For bulk orders, please contact us at herrypiente@gmail.com to confirm the timeline.
Packaging
- Rolled paintings are securely packed in a durable paper tube.
- Framed paintings are carefully packed in a high-quality wooden box.
Can I Modify My Order?
Once an order has been shipped, it cannot be updated. If you need to make changes before shipping, please contact us at herrypiente@gmail.com, and we will do our best to assist you.
Can I Cancel My Order?
Yes, you can cancel your order before it is shipped. Please email herrypiente@gmail.com or log into your account to request a cancellation.
Do You Offer International Shipping?
Yes! We provide free worldwide shipping on all orders.
How Much Does Shipping Cost?
Shipping is completely free, regardless of destination.
What Is Your Return & Exchange Policy?
We offer hassle-free returns and exchanges.
- If you’re not satisfied with your artwork, you can return it in its original packaging and condition within 30 days of receiving it for a full refund or replacement.
- Please contact herrypiente@gmail.com to initiate a return.
How Long Does a Refund Take?
- Once we receive the returned item, we process refunds within 3 business days.
- PayPal refunds: Up to 3 business days to reflect in your account.
- Credit card refunds: Typically take 7-14 business days to process.
What If My Artwork Arrives Damaged?
If your item arrives damaged, please contact herrypiente@gmail.com within 30 days of receipt. We will replace it with the same item at no additional cost.
What Payment Methods Do You Accept?
We accept:
- Visa, MasterCard, Discover, and American Express
- PayPal
- Shop Pay
International Taxes & Duties
- Import taxes and duties may apply depending on your country's customs regulations. These are not included in your purchase price and are the responsibility of the customer.
- If needed, we can assist with customs-related inquiries.
Have More Questions?
Feel free to email us at herrypiente@gmail.com, and we’ll be happy to assist you!
